Hook
Payment is a transport step — and it can exclude people before they board.
What the draft proposes
Accessible hardware and software, audio/tactile controls, reach ranges and an independent, equal-cost alternative where the standard system is unusable.
Why it matters
It reduces barriers for people who cannot reliably use a screen, reader, app or physical interface.
What providers can do now
Test registration, top-up, travel, error recovery and refunds with disabled users.
Discussion prompt
Can a passenger use every fare pathway independently and at the same price?
CTA
Review your fare-system accessibility roadmap with us.
Source note
Based on Schedule 25 of the 2025 exposure draft. It is not final law.