Identify access barriers and plan practical improvements across hospitals, day procedure centres and healthcare facilities.
Access Solutions National (ASN) provides detailed accessibility audits for health service executives, infrastructure teams, facility managers and capital works teams. We assess how people arrive, enter, move through and use the facility, then document clear priorities for action.
Request a fee proposal or call 1300 276 222 to discuss your site.
Why accessibility audits matter for hospitals, day procedure centres and healthcare facilities
Accessibility affects participation, safety, service delivery and the everyday experience of people with disability. An audit creates a reliable picture of current conditions before upgrades, budgets or project briefs are finalised. ASN considers the Disability Discrimination Act 1992 (DDA), the National Construction Code (NCC), the AS 1428 suite of Australian Standards and the agreed operational context.
The assessment is not a generic checklist. It follows representative user journeys and considers how individual barriers interact across the property.
What the audit can cover
Depending on the agreed scope, the audit can review patient drop-off, accessible parking, emergency and main entries, reception, waiting areas, clinical departments, circulation, lifts, amenities and discharge routes. Relevant elements may include parking, paths of travel, ramps, stairs, doorways, circulation spaces, lifts, sanitary facilities, signage, tactile ground surface indicators, luminance contrast and service points.
Common accessibility risks
- busy arrival areas shared by pedestrians, vehicles and mobility aids
- long internal routes and complex departmental wayfinding
- reception, waiting and clinical spaces serving people with varied access needs
- refurbishments where new work interfaces with older hospital buildings
Findings are supported by site observations and photographs where relevant. The report explains why an issue matters and provides practical recommendations for the next decision.
What you receive
- Defined audit scope: a clear record of the areas, routes and facilities assessed.
- Documented findings: identified access issues with locations, photographs and relevant references.
- Practical recommendations: actions suitable for operational change, maintenance, design development or capital works.
- Prioritised planning: findings that can inform health infrastructure planning, refurbishment design, maintenance programs and risk management.
- Post-report support: clarification for the client and project team within the agreed service.
Desktop and onsite audit options
For proposed work, ASN can complete a desktop access audit of drawings and documentation. For existing buildings or completed works, an onsite access audit records physical conditions and measurements. Projects can use both services at different stages.
ASN also provides onsite disability access audits, Performance Solution reports and luminance contrast testing where required.
Why engage ASN?
- Accredited expertise: ASN consultants are qualified and Accredited Members of the Association of Consultants in Access Australia (ACAA).
- Established experience: ASN has provided disability access and inclusion advice since 2002.
- Lived experience: Director Dale Sheppard brings more than 20 years of lived experience of disability alongside academic qualifications and industry experience.
- Practical reporting: findings explain the issue, relevant requirement and recommended response.
- Independent advice: our focus is an accessible, compliant and workable built environment.
Frequently asked questions
Can audits be completed in an operating hospital?
Yes. Scope, access and timing are coordinated with the health service, including any infection control, induction or restricted-area requirements.
Can ASN focus on a single department or redevelopment area?
Yes. A focused audit can assess a nominated department, public route or project interface, with limitations documented clearly.
Do reports consider patient and visitor journeys?
Yes. The assessment follows the agreed user journeys so individual elements are considered in the context of arriving, finding services and moving through the facility.
Request a fee proposal
Send ASN the property address, building type, areas to be assessed, available plans and your required timeframe through our fee request form. You can also email info@asnpl.com.au or call 1300 276 222.