Identify access barriers and plan practical improvements across hotels, motels, serviced apartments and accommodation portfolios.
Access Solutions National (ASN) provides detailed accessibility audits for hotel owners, operators, asset managers, designers and accommodation groups. We assess how people arrive, enter, move through and use the facility, then document clear priorities for action.
Request a fee proposal or call 1300 276 222 to discuss your site.
Why accessibility audits matter for hotels, motels, serviced apartments and accommodation portfolios
Accessibility affects participation, safety, service delivery and the everyday experience of people with disability. An audit creates a reliable picture of current conditions before upgrades, budgets or project briefs are finalised. ASN considers the Disability Discrimination Act 1992 (DDA), the National Construction Code (NCC), the AS 1428 suite of Australian Standards and the agreed operational context.
The assessment is not a generic checklist. It follows representative user journeys and considers how individual barriers interact across the property.
What the audit can cover
Depending on the agreed scope, the audit can review booking and arrival, parking and set-down, reception, lifts and corridors, guest rooms, restaurants, meeting spaces, recreation areas and departure. Relevant elements may include parking, paths of travel, ramps, stairs, doorways, circulation spaces, lifts, sanitary facilities, signage, tactile ground surface indicators, luminance contrast and service points.
Common accessibility risks
- accessible guest rooms not connecting conveniently with shared facilities
- reception, dining and conference layouts that change operationally
- pool, gym and recreation areas with constrained access
- older accommodation buildings undergoing staged refurbishment
Findings are supported by site observations and photographs where relevant. The report explains why an issue matters and provides practical recommendations for the next decision.
What you receive
- Defined audit scope: a clear record of the areas, routes and facilities assessed.
- Documented findings: identified access issues with locations, photographs and relevant references.
- Practical recommendations: actions suitable for operational change, maintenance, design development or capital works.
- Prioritised planning: findings that can inform property improvement plans, brand standards, refurbishment briefs, acquisition due diligence and guest experience initiatives.
- Post-report support: clarification for the client and project team within the agreed service.
Desktop and onsite audit options
For proposed work, ASN can complete a desktop access audit of drawings and documentation. For existing buildings or completed works, an onsite access audit records physical conditions and measurements. Projects can use both services at different stages.
ASN also provides onsite access audits, Performance Solution reports and luminance contrast testing where required.
Why engage ASN?
- Accredited expertise: ASN consultants are qualified and Accredited Members of the Association of Consultants in Access Australia (ACAA).
- Established experience: ASN has provided disability access and inclusion advice since 2002.
- Lived experience: Director Dale Sheppard brings more than 20 years of lived experience of disability alongside academic qualifications and industry experience.
- Practical reporting: findings explain the issue, relevant requirement and recommended response.
- Independent advice: our focus is an accessible, compliant and workable built environment.
Frequently asked questions
Can an audit include accessible guest rooms?
Yes. The agreed room sample, connecting routes and relevant shared facilities can be included in the assessment.
Can ASN audit a hotel portfolio?
Yes. A consistent audit and reporting framework can be applied across multiple properties and accommodation brands.
Can the report inform planned refurbishment works?
Yes. Findings can be prioritised and coordinated with room upgrades, public-area refurbishment and other planned capital works.
Request a fee proposal
Send ASN the property address, building type, areas to be assessed, available plans and your required timeframe through our fee request form. You can also email info@asnpl.com.au or call 1300 276 222.