Hook
People cannot use transport equally if they expect harassment, refusal or humiliation.
What the draft proposes
New Part 31A would require consultation, publication and five-yearly review of strategies to prevent harassment and victimisation; other changes are phased through asset and service transitions.
Why it matters
It recognises that access is social and operational, not only physical.
What providers can do now
Co-design a prevention strategy, establish accessible reporting and build a transition dashboard with clear owners.
Discussion prompt
Does your incident data show whether disabled passengers feel safe to report?
CTA
Build an accessibility governance program with us.
Source note
Based on Schedules 32 and 34 of the 2025 exposure draft. It is not final law.