Hook
When service changes, inaccessible information can leave a passenger stranded.
What the draft proposes
Information cannot be online-only; accessible formats, WCAG AA online services, next-stop information and varied disruption information are proposed.
Why it matters
Information lets people plan independently and recover when plans change.
What providers can do now
Run a disruption simulation using screen readers, captions, large print, phone assistance and plain language.
Discussion prompt
Would your disruption process work if a passenger cannot see the screen or use the app?
CTA
Develop an accessible passenger-information plan.
Source note
Based on Schedule 27 of the 2025 exposure draft. It is not final law.