Hook
A confirmed booking can still be inaccessible if the allocated seat does not meet the traveller’s needs.
What the draft proposes
Passengers with disability would be able to book appropriate seats, with suitable seats available in each class where classes are offered.
Why it matters
It helps prevent people being segregated, downgraded or placed in unsuitable parts of a vehicle.
What providers can do now
Audit seat maps, inventory rules and staff handovers from booking to onboard service.
Discussion prompt
Does your booking system accurately represent the features a passenger needs?
CTA
Review your accessible booking journey with us.
Source note
Based on Schedules 28–30 of the 2025 exposure draft. It is not final law.