Information in the environment must be perceivable
Schedules 16–20 update symbols, signs, tactile ground surface indicators, alarms and lighting. The draft adds detailed braille/tactile sign requirements, including placement, contrast, matte finish and rounded edges; updates TGSI references and hazard locations; and requires lighting appropriate to the location and safe task completion. It also updates digital-display and visual-contrast requirements through the sign provisions.
Functional impact
People with low vision or blindness need consistent tactile and audio cues. People who are Deaf or hard of hearing need equivalent visual cues. Good lighting and contrast also help people with cognitive disability, low vision, fatigue and anxiety navigate confidently.
Provider impact
Signage cannot be approved solely from artwork. Location, lighting, finish, adjacent surfaces and installation all determine the outcome. Temporary signs and works wayfinding require the same discipline.
Strategic implementation process
- Map decisions passengers must make from street to seat and back again.
- Audit signs, TGSIs and lighting in operating conditions — including glare, crowding and night-time.
- Standardise accessible sign specifications and installation details across projects.
- Test any new wayfinding system with blind, low-vision, Deaf and neurodivergent travellers.
Make the network legible to everyone
Ask us to develop an accessible wayfinding audit and implementation standard.